Return & Exchange

Return & Exchange Guidelines

If you need help, please contact our customer service: service@fairygurls.com

  1. Please contact Customer Service through here , or send us an online message with order number, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
  2. After receiving return instructions from us, please pack up the item(s) with the original packaging.
  3. Most returns are processed within 5 business days after we receive your package.

Important Notice

  1. You have 20 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of delivery.
  2. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed or altered in any way.
  3. We do not accept returned items that were sent back by you directly without checking with us first.
  4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be at your own cost.
  5. Don't return the package to the shipping address on shipping label,  we cannot receive the package. If so, we cann't make any refund. 

  6. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    How should I make a return?

    1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

    1. Submitting return request by dropping an email.
    2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within two working day)
    3. Please return through your local post office to avoid tax when it arrives in our country.
    4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
    5. Refund will be released within 5 working days after we received the package.

     

     How should I make an exchange?

    1. Return package first, as steps above.
    2. Resend will be arranged once we get return info.

Note: The original shipping fee and insurance are non-refundable.